FAQ – Common Connection Questions

Navigating the complexities of digital connectivity can be challenging. Whether you are experiencing sudden slowdowns or simply want to optimize your network for peak performance, having the right answers is key. Our FAQ – Common Connection Questions section is designed to troubleshoot your most frequent issues. From understanding the results of your wifi test to optimizing your fiber optic setup, we provide clear, expert guidance to help you maintain a reliable, high-speed internet connection at all times.

How can I improve my wifi speed?

To achieve fast wifi, try placing your router in a central, elevated location. Avoid placing it near thick walls or electronic interference. Running a wifi test in different rooms will help you find the best spot.

What is the difference between Download and Upload speed?

The download speed test measures how fast data reaches you (streaming, browsing), while upload speed measures how fast you send data (posting photos, video calls). For most users, my internet speed focus is on download.

Does a VPN affect my speed test results?

Yes. When you check internet speed with a VPN active, your data is encrypted and routed through another server, which usually decreases your high speed internet performance.

Is 5G faster than my home Wifi?

Often, yes. Depending on your location, a network speed test on 5G can outperform older Wi-Fi routers. However, fiber optic internet remains the most stable for home use.

Why does my speed test result vary at different times of the day?

Network congestion is the most common cause. During “peak hours” (usually evenings), more people are using the same ISP infrastructure, which can lower your my internet speed. Running a network speed test at different times can help you identify if your provider is oversubscribed.

What is a ‘good’ Ping for online gaming or video calls?

For a smooth experience, a latency (ping) below 20ms is considered excellent. Between 20ms and 50ms is very good, while anything above 100ms can cause noticeable lag during your wifi speed test sessions or real-time interactions.

Should I use a wired Ethernet cable or WiFi for the most accurate test?

For the most accurate check internet speed results, a wired Ethernet connection is always preferred. WiFi is subject to interference from walls and other devices, which might not reflect the true potential of your fiber optic line.